POLICIES
Refund Policy
Cancellation and Refund Policy at Tenaya Riverside Dining
At Tenaya Riverside Dining, we understand that plans can change. Our refund policy is designed to balance flexibility for our guests with the operational needs of our establishment. Please review the details below:
Cancellation and Refunds:
Same-Day Cancellations: Unfortunately, we cannot offer refunds for cancellations made on the same day as your reservation.
Cancellations Made 24 Hours Prior: Guests who cancel their reservation at least 24 hours in advance will receive a full refund.
How to Cancel: To cancel your reservation and request a refund (if eligible), please contact us at +20 120 437 7770 or info@tenaya-eg.com.
Privacy Policy
At Tenaya Riverside Dining, we deeply value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a reservation, or enjoy our services.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number, reservation details, and payment information when you book a table or make a payment.
- Non-Personal Information: IP address, browser type, and device information to enhance our website performance and your overall experience.
2. How We Use Your Information
Your information will be used to:
- Manage and confirm your reservations.
- Communicate updates or promotional offers tailored to your preferences.
- Enhance your dining experience and improve our website functionality.
- Ensure security and prevent fraudulent activities.
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal data. However, we may share information with:
- Service Providers: Reliable third-party vendors who assist with payment processing, reservation systems, and website analytics.
- Legal Authorities: When required by law or to protect Tenaya Riverside Dining and its customers.
4. Cookies & Tracking Technologies
We use cookies and tracking technologies to:
- Improve your browsing experience.
- Track and analyze website usage for improvements.
- Personalize content based on your preferences.
- You can control cookie preferences through your browser settings.
5. Data Security
Your personal information is protected through secure servers and encryption. However, we encourage you to use strong passwords and handle login details responsibly, as no online system is entirely immune to risks.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data at any time.
- Opt-out of receiving promotional communications.
- Request details about how your data is being used.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at +20 120 437 7770.
